Contact Karkhano Market — We're Here to Help
Our Location — Karkhano Market, Peshawar
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Frequently Asked Questions
Quick answers to the most common questions about orders, delivery, payment, and returns. For anything else, WhatsApp us at 03003969790 — we’re available Monday–Saturday, 10:00 AM to 8:00 PM.
How long does delivery take?
Delivery typically takes 2–5 business days across Pakistan. Remote areas (Gilgit-Baltistan, interior Balochistan, FATA) may take up to 7 business days. Orders placed before 5:00 PM are dispatched the same day.
Is Cash on Delivery available?
Yes! Cash on Delivery (COD) is available across all cities in Pakistan — Karachi, Lahore, Islamabad, Quetta, Multan, Peshawar, and everywhere in between. You only pay when your order arrives at your door.
Can I return or exchange a product?
Yes. We offer a 15-day return and replacement policy from the date of delivery. An unboxing video is mandatory for all return and damage claims. Visit our Return Policy page for full details and the step-by-step process.
What payment methods do you accept?
We accept Cash on Delivery (COD), JazzCash, and EasyPaisa. COD is available on all orders. For digital payments, details are shown at checkout.
How do I track my order?
After your order is dispatched, you will receive a tracking number via WhatsApp or SMS. Use it to track your parcel directly on the courier’s website. If you haven’t received tracking details within 24 hours of your order, WhatsApp us at 03003969790.
How do I contact support?
WhatsApp us at 03003969790 for the fastest response — typically within a few hours. You can also use the contact form on this page. We are available Monday–Saturday, 10:00 AM to 8:00 PM.