Privacy Policy

This Privacy Policy explains how Karkhano Markets (karkhano.shop) collects, uses, stores, and protects your personal information when you visit our website or place an order with us. By using karkhano.shop, you agree to the practices described in this policy.

Business Name: Karkhano Markets
Website: karkhano.shop
Location: Karkhano Market, Ring Road, Peshawar, Khyber Pakhtunkhwa, Pakistan
WhatsApp: 03003969790
Last updated: May 2026

1. Information We Collect

When you place an order or contact us, we collect the following information:

  • Full name
  • Phone number (used for order confirmation, delivery coordination, and WhatsApp support)
  • Delivery address (street, city, and province)
  • Order details (products ordered, quantity, and payment method)
  • Optional: Email address, if provided

We also automatically collect limited technical data when you visit our website, including your IP address, browser type, pages viewed, and referring URL. This data is used for website analytics and security purposes only.

2. How We Use Your Information

We use your personal information solely to:

  • Process and fulfil your orders
  • Coordinate delivery with our courier partners
  • Send you order confirmation, tracking numbers, and delivery updates via WhatsApp or SMS
  • Respond to your queries, return requests, or complaints
  • Improve our website and customer experience
  • Comply with legal and regulatory obligations in Pakistan

We do not use your information for unsolicited marketing without your consent. If we ever send promotional messages, you can opt out at any time by replying “STOP” on WhatsApp.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to any third party. We share your information only in the following limited circumstances:

  • Courier partners: Your name, phone number, and delivery address are shared with our courier partner to deliver your order. The courier may contact you for delivery coordination.
  • Payment processors: For digital payments (JazzCash, EasyPaisa), your transaction is processed by the respective payment provider under their own privacy policy.
  • Legal requirements: We may disclose your information if required by law, court order, or government authority in Pakistan.

4. Cash on Delivery and Courier Data

For Cash on Delivery (COD) orders, your delivery details are transmitted to our courier partner. The courier is required to withhold a 4% government tax (2% Income Tax + 2% Sales Tax) on COD collections on behalf of the government of Pakistan. This is a legal requirement and is not within our control. Your payment data is handled by the courier under their own data practices.

5. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use cookies for the following purposes:

  • Session cookies: To keep your shopping cart active while you browse.
  • Preference cookies: To remember your language and display preferences.
  • Analytics cookies: To understand how visitors use our website so we can improve it (e.g., Google Analytics).

You can disable cookies in your browser settings. However, disabling cookies may affect certain features of the website, such as the shopping cart. By continuing to use karkhano.shop, you consent to our use of cookies as described above.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including:

  • Order records: Retained for a minimum of 2 years for accounting and legal compliance.
  • Return and claim records: Retained for 1 year after the claim is resolved.
  • WhatsApp communication: Stored in our chat history for support reference. You may request deletion at any time.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. Our website is secured with SSL encryption (HTTPS). Access to customer data is restricted to authorised personnel only.

However, no method of data transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Your Rights

You have the following rights regarding your personal information:

  • Access: You may request a copy of the personal data we hold about you.
  • Correction: You may ask us to correct inaccurate or incomplete information.
  • Deletion: You may request that we delete your personal data, subject to legal retention requirements.
  • Objection: You may object to us using your data for marketing purposes at any time.

To exercise any of these rights, contact us via WhatsApp at 03003969790. We will respond within 7 business days.

9. Children’s Privacy

karkhano.shop is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will delete it.

10. Third-Party Websites

Our website may contain links to third-party websites such as courier tracking portals or payment platforms. These websites operate under their own privacy policies. We are not responsible for the privacy practices of any third-party site. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. Continued use of karkhano.shop after changes are posted means you accept the revised policy. We encourage you to check this page periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out:

  • WhatsApp: 03003969790 (Monday–Saturday, 10:00 AM – 8:00 PM)
  • Address: Karkhano Market, Ring Road, Peshawar, Khyber Pakhtunkhwa, Pakistan
  • Website: karkhano.shop